Sales Terms and Conditions
Terms and Conditions
You can order online or via phone, letter or fax.
+16465699167 (US and Americas)
+441157690221 (Europe and Rest of World)
Office hours are 8am to 4pm (GMT +1)
Fax: +45 45200309
The information given by you in any method of ordering is crucial since it is the only data we have to secure a correct delivery.
If the address given by you in the order is inaccurate, leading to a failed delivery, we will offer no refund. Our ordering process on the website will provide you with instructions on how to correct any input errors.
Payment must be secured before we can ship. We accept all major credit cards, PayPal, money transfer and Western Union. Should you prefer to pay via another method, please contact us, and we will try to accommodate.
We ship to every country in the world, at a flat rate of $19 to the USA and €15 to Europe. Delivery prices outside of these countries depend on location and will be shown in checkout. Delivery time is between 1 and 4 working days depending on where you live.
We do deliver to Post Boxes (PO Box) and Army Post Boxes (APO), but in order to do so, we have to use regular postal services, which can lead to a longer transit time (2-10 working days).
All paid orders received before 12 noon our time (GMT +1), will be shipped the same day, and you will receive an email with a tracking number when shipped, to follow the progress of the delivery.
We use well-known courier services to deliver our products. (DHL, FEDEX, DEUTSCHE POST, USPS, GLS). If, when delivered, nobody responds at the address given on the order, a note will be left at the address, asking you to contact the courier to arrange delivery. Two more attempts will be made to deliver the package at the address. If all 3 attempts are unsuccessful, and furthermore no contact has been made by you to the courier, the product may be returned to us. In this case, we consider the product to be delivered, and we will offer no refund. If the address given by you in the order form is inaccurate, leading to a failed delivery, and consequently a returned product, we will offer no refund.
We ship from Denmark/Europe, and we are not responsible for any special duties, VAT or import restrictions in your country. We cannot learn and stay updated on the local rules of over 200 countries in the world. If a product is returned to us due to local duty, VAT or import restrictions, we will not offer a money refund. We will, of course, help you in any way possible to release the product in case of import issues.
Once the courier presents a signature from the address on the order, the product is delivered.
3. Guarantee, Warranty and Return
We have full-time staff, and a Doctor specialist, to assist you in any way with any issues you might experience during the use of our products.
We guarantee that the product will give you an enlargement if used correctly and diligently. In fact, we offer you a double money refund if you get no results. All you need to do is enter your information and statistics online once a week to keep track of your progress with the product. We also ask you to take a picture before and after the treatment, with the product applied, to make sure you have used it correctly. Please include a ruler placed on the pubic bone pointing towards the tip of the penis on both pictures.
If you haven't enlarged your penis within 1,000 hours of training, the double refund is yours. You can claim your double refund at any time during your first year with your product (one double refund per customer). If you are ever away with no access to the Internet, simply contact us to let us know that you won't be able to type in your results that particular week.
We generally offer a 2-year warranty on the production of all parts and assembly of our products. If you experience breakage with our products, and it has occurred during normal use, we will ask you to report this to us via the form in the link below. Please include a brief description and a few pictures. If the issue cannot be determined via email/pictures, we may ask you to return the product to us, for a closer inspection. This return freight is initially paid by you, but if we decide the problem is under warranty, we will refund the freight, as well as repair and/or replace the product, and send it back to you. If it is not under warranty, we will give you an offer for the repair/replacement and await your acceptance.
If something is wrong with the product upon delivery, parts are missing or faulty for example, or if you decide you no longer want the product (without opening the sealed plastic bag in which the product is delivered), please return the product within 14 days of receiving the product. If 14 days have passed, we will not be able to refund or replace any parts or the product.
Due to the intimate nature of our product, and thus the strict hygienic standards, we cannot refund a returned used product. This is also clearly stated on the sealed bag stating: “The product cannot be returned when this bag is opened”. We accept a return when the bag hasn’t been opened, and the product is received in otherwise in good condition, and the return freight is paid by the customer, and the full product value is refunded.
Download the Jes Extender warranty form here.